In order to access support services, clients who are current support and enhancement subscribers, can contact Libwin using any of the following methods :


Call Hours:


08h00 to 17h00

(GMT + 02h00)


Mondays to Fridays

(excluding South Africa public holidays)


(South Africa Only)


08h00 to 17h00

(GMT + 02h00)


Mondays to Fridays

excluding South Africa public holidays

Telephone : +27 (0)11 622 3431

Sharecall : 0860 LIBWIN (542 946)

Mobile : +27 (0)82 908 7076

Facsimile : +27(0)11 615 2361

E-mail :

Annual support and enhancement subscription system

27 September 2013

Access to ongoing support for Libwin products is provided to clients through the use of an annual support and enhancement subscription system.


This subscription, based on the products which a client is licensed for, as well as the type of client, entitles the client to :


• Unlimited access to end-user support via remote communication channels (telephone, e-mail and

  facsimile communication)

• Unlimited access to installation and related technical support via remote communication channels

  (telephone, e-mail and facsimile communication)

• Access to public training courses, as-and-when offered (training is subject to an additional cost, which

  basically covers costs involved in presenting the training – training venue, catering etc)

• Any software updates which are released for the products licensed by the client during the

  subscription period


Although it is not compulsory from year two onwards (the subscription is NOT a licence fee, as Libwin’s licences are perpetual), clients are encouraged to ensure that they maintain an active and current support and enhancement subscription to ensure that they have ongoing access to assistance, training (especially taking staff turnover into account) and software updates.


(011) 622 3431





P O Box 396


Our vision is to empower libraries through the continued development

of user-friendly, international-standard and quality library automation & management software.


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